At KBB Music we are passionate about offering our customers the best service and advice possible.
To assist us in continually improve our services to you, we welcome your feedback, good or bad. Your honest comments will be received with gratitude.
Here's what some of our customers say about KBB Music:
"As a professional flautist and flute teacher, I have recommended KBB Music to my colleagues and students for more than 20 years. For fully professional, friendly, informed service, the KBB Music team is easily the best in NZ, whether I am looking to buy, repair or organise a hire for a student. The range of flutes suits every budget, from basic to budget-blow-out!! Thanks guys!"
- C. Penny, Kerikeri
"I'm sure I'm the pickiest person you've ever met, but over the 2/3 years that I've been looking for a clarinet, you have always been helpful, sending clarinets down several times, answering my numberous questions I've had. Not once have you guys disappointed me! You guys are awesome!"
- E. Evers, Masterton
"...your front-staff were outstanding. We were at your Auckland store between Christmas/New Year period and received wonderful, patient assistance. In addition, any subsequent contact we have had re purchase etc. has been met with exceptional service. We are thoroughly delighted with both the instrument, and with KBB service before, during and after the purchase. (Hope the love affair continues indefinitely.)
- P & A Neville-Lamb, New Plymouth
"Very helpful and knowledgeable staff, explained the different types of flute and quality levels well. Wonderful to have the opportunity to take the flutes home to try...we bought from you because your staff knew the product and helped in the process of choosing an instrument."
- A. Talbot, Auckland
"I visited the shop with my two sons who were interested in learning an instrument. They had some ideas, but no experience with most of the options. Alex was very patient in showing them the range and explaining how each is used. He was also informative about the criteria for choosing an instrument and the pros and cons of buying one. We felt much more confident in our decision and now have a happy sax learner. Thanks so much for your assistance. We would have no hesitation in recommending KBB and expect to return again for our next purchase."
- K. Fraser, Auckland
"I find the staff knowledgeable, friendly and helpful, especially when choosing an instrument. There is no pressure; when choosing the mouthpiece I was able to try various brands which helped a lot, and Michael (KBB Music Technical Manager) was great in explaining the advantages and disadvantages of the various saxophones, and I'm very happy with my purchase."
- J. Cammell, Kerikeri
"...very helpful, detailed, accurate assessment of the cost to repair/service. Understood the value behind the 70-75 year old cornet (was my father's). Thanks to KBB his 8yr old granddaughter is now going to continue his legacy and will play the cornet in her school band."
-S. Wilson, Whakatane
"I'm always a bit surprised at how quickly items are sent down here. It's almost a case of ring up one day and they are here the next. The sales people always seem polite and helpful on the phone."
- M. Ferns, Invercargill
A big thank you to everyone who took time in telling us about their KBB Music experiences. Your feedback is greatly appreciated.