Your order cannot be shipped until Level 4 restrictions are lifted. More Info
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Email Us - Ask an Expert

2020 03 26 online kbb news
Thank you
 to our many clients and friends who have offered so much support and encouragement during these unprecedented times: we’re grateful and very humbled. 

Many of you have asked when our website will be reopened for purchasing. Due to overwhelming client demand, we have decided to re-activate the add to cart option on the website. 

It’s critical you read the following information as we still cannot ship anything purchased.

New Orders and Enquiries
At this stage, we are not permitted to despatch products - purchased online - to our customers and all our e-commerce logistics (shipping) options remain completely closed.  However, we have been lobbying the Government and it has announced that it is at least considering the issue. There is no timeline for a decision.

The only exception is some software product where these are supplied as a serial number (Electronic Serial Number Delivery) and no physical stock needs to be shipped. 

To be clear, we cannot ship anything you purchase online (from us) at the present time.
However, many clients have indicated they still wish to place – and pay for – orders, on the understanding we cannot ship these at the present time. We’ll be reaching out to these clients to confirm this arrangement. We appreciate the current situation is frustrating. As soon as this changes – or the alert level reduces to Level 3-  we will post notifications on the website and get your product sent to you as quickly as we can. Our online team is remote working and contactable via the website for enquiries. 

We’re looking forward to getting things back to normal and being able to ship you the products you need to record, produce and perform your music. In the meantime, get in plenty of practise and ..stay safe.

Need advice on what instrument or musical equipment is right for you? 

Looking for something you don't see on our website? 
Need technical assistance with a recent purchase from us?

Ask an expert – drop us a line! 

We have experts in all product categories and your email will go directly to one of our highly skilled staff who can assist you further... Please fill out the form below, carefully noting your email address and phone number as we cannot reply if these are incorrect.


  • This contact form does not go directly to KBB Music branches and is not answered by our branches.
  • If you need an urgent reply, please ring your local branch directly – all branch phone numbers can be found on our Store Locator page.
  • If you want to know our branch opening times, please check these on the Store Locator page.
  • This is not an automated reply system; all emails are considered and answered by a department Product Specialist.
  • Replies are usually made within 48 hours.
  • We are a New Zealand company and we show prices in New Zealand Dollars.
  • These emails are most commonly answered during business hours, Monday to Friday.
  • As we are a retail store, we are unfortunately unable to offer equipment for hire.

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