All stores open under Level 1/2  More Info
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All stores open under Level 1/2  More Info

Current Lockdown Restrictions

News Current Lockdown Restrictions

  • 2020 09 24 Level 2 1 Update News

24th September 2020 Print this page Email a friend

Current Lockdown Restrictions

All of our Auckland branches are open at Alert Level 2.

The rest of New Zealand has entered Alert Level 1. Woohoo!


Please respect our staff and store hygiene protocols. We are here to help!

Click & Collect

We will fulfil your Click & Collect order as soon as practicable and will contact you when your order is ready to be collected – they will not be ready immediately. All Click & Collect orders are processed by our online sales team, not by the branch, so selecting Click & Collect may not speed up the process as the item might not actually be available at the branch requested.

You can order online via our website and select the Click & Collect option. Each store will have provision for you to pick up in a contactless fashion. There are set hours that Click & Collect will operate: you will be contacted and allocated a time.

You will need to present ID (the card that has been used for the purchase or another form of photo ID that we request you provide) on pickup. The team will confirm the ID before you pick up your goods. Staff handling your goods will have the appropriate PPE and we are ensuring the highest levels of hygiene, making sure boxes are as clean as we can possibly make them.

Given the overwhelming demand we have experienced online during lockdown, there may be delays in receiving your order. Couriers are currently experiencing unprecedented volumes nationwide, so your patience on this is appreciated.

More about Click & Collect


Contactless Delivery

Online orders can be delivered directly to you via contactless courier. All music gear that’s in stock from every Rockshop and KBB Music store is available online to purchase.


Repairs & Servicing

Our repair and service facilities are open. Call or email your local branch for details on how we can assist.



Alert Level 1 – The Rest of New Zealand

All of our stores outside of Auckland are open, we encourage customers to keep a safe distance from people you don’t know while out and about, use hygienic practises and use the NZ COVID Tracer app to stay safe.

More info can be found here:


Alert Level 2 Store Restrictions – Auckland

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Here's what you can expect during your Level 2 store experience:

Outside the Store

Social distancing measures are still in place – Please keep 2 metres away from other people.


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One of our team will meet you at the store entrance. If the store is at capacity you may be asked to wait. This is so we can ensure there is enough space for people to move safely around the store. On entry, you will be offered hand sanitiser. Please use it.



Staff are available to assist you with any questions or queries you have. Please ask before trying out any gear. Sound Rooms are limited to one person at a time, which means no groups of people. We recommend not touching gear unnecessarily.



Please remain in front of the store counter where our team will process your purchase. All counter surfaces and sales equipment are regularly cleaned and disinfected.



Place your order online at KBB Music for Click & Collect from your local branch and Contactless Delivery.

We are currently processing online orders within 48 hours. However, couriers across NZ are experiencing delays varying between regions. Auckland is currently experiencing huge volumes with possible delays of up to 5 working days. We hope this will also return to normal soon and we appreciate your understanding.


We are currently experiencing a very high volume of online orders. So there may be delays in processing your order, we appreciate your understanding  




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