5+ day Shipping Delays. Phone Orders and Click & Collect Available Now! More Info
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5+ day Shipping Delays. Phone Orders and Click & Collect Available Now! More Info


News Welcome to Level 2

  • 2020 05 13 During Level 2 Hero News

13th May 2020 Print this page Email a friend

Welcome to Level 2

Our Stores are Open From Thursday 14th May!

Thank you for your continued support!

The past couple of months have been very challenging times for us all. During the Covid-19 restrictions, we have experienced huge levels of support and understanding, which we really appreciate. We are 100% New Zealand owned and your purchases help keep over 200 Kiwi staff/musicians employed in their local communities.

There are a few protocols in place to protect everyone during this time.

Here's what you can expect during your Level 2 store experience:

Outside the Store

Social distancing measures are still in place – Please keep 2 metres away from other people.


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One of our team will meet you at the store entrance. If the store is at capacity you may be asked to wait. This is so we can ensure there is enough space for people to move safely around the store. On entry, you will be offered hand sanitiser. Please use it.



Staff are available to assist you with any questions or queries you have. Please ask before trying out any gear. Sound Rooms are limited to one person at a time, which means no groups of people. We recommend not touching gear unnecessarily.



Please remain in front of the store counter where our team will process your purchase. All counter surfaces and sales equipment are regularly cleaned and disinfected.



Place your order online at KBB Music for Click & Collect from your local branch and Contactless Delivery.

We are currently processing online orders within 48 hours. However, couriers across NZ are experiencing delays varying between regions. Auckland is currently experiencing huge volumes with possible delays of up to 5 working days. We hope this will also return to normal soon and we appreciate your understanding.


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